Email Category, Status and Custom Field setup
To help you organize emails, you can customize Categories, Custom Fields, and Statuses.
Setting up email Category values
Create values that are presented to operators as options under Category on an email form.
Setting up email Status values
Create values that are presented to operators as options under Status on an email form.
Setting up email Custom Field values
Create values that are presented to operators as options under Custom 1 or Custom 2 on an email form.

Figure 1. Forms showing the fields where operators can select email values