Email Category, Status and Custom Field setup
To help you organize emails, you can customize Categories, Custom Fields, and Statuses.
Note: An Enterprise subscription is required.
Setting up email Category values
Create values that are presented to operators as options under Category on an email form.
Fastpath: To create email Category values, go to .
Setting up email Status values
Create values that are presented to operators as options under Status on an email form.
Fastpath: To create email Custom Status values, go to .
Setting up email Custom Field values
Create values that are presented to operators as options under Custom 1 or Custom 2 on an email form.
Fastpath: To create email Custom Field values, go to .
Figure 1. Forms showing the fields where operators can select email values
Figure 1. Forms showing the fields where operators can select email values
