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Allowlists and the Bold360 platform
Allowlists and the Digital DX AI platform
To use Genesys DX, you may want to allowlist certain URLs so that its connected services are able to connect.
We recommend you add the following URLs to your network's allowlist:
- *.boldchat.com, *bold360.com, *.bold360usercontent.com - Genesys' service for adding chat to websites
- *.nanorep.co ? The site for customers who have access to the Bold360 AI platform (Service, Advise, and Acquire)
- authentication.logmeininc.com, auth.bold360.com - LogMeIn's sign-in service
- launch.bold360.com, myaccount.logmeininc.com, profile.logmeininc.com - LogMeIn's MyAccount page, where you can manage and access all your LogMeIn products
*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.
Note: This list includes sub-domains for the listed domains, so it is advisable to use wildcard rules wherever possible when you allow or block any LogMeIn service on your network. Specifically, we recommend you to allow *bold360.com and *logmeininc.com. The services themselves communicate using port 443 (HTTPS/SSL) and port 80, so you don't need to open any additional ports within a firewall. LogMeIn IP ranges
We recommend you add LogMeIn domains and URLs to your network's allowlist instead of allowing LogMeIn IP ranges. If that is not feasible, refer to the list of LogMeIn IP addresses.
| CIDR Notation | Numeric IP Range | Netmask Notation |
|---|---|---|
| 67.217.80.0/23 | 67.217.80.0 - 67.217.81.255 | 67.217.80.0 255.255.254.0 |
| 95.172.70.0/24 | 95.172.70.0 - 95.172.70.255 | 95.172.70.0 255.255.255.0 |
| 173.199.52.0/23 | 173.199.52.1 - 173.199.53.254 | 173.199.52.0 255.255.254.0 |
IP addresses for the sign in service
To sign in to your Bold360 work environment, you must allow LogMeIn's sign-in service. To do that by IP addresses, add the following IPs to your firewall settings:
- 34.199.209.240
- 35.173.84.18
- 78.108.120.24
- 173.199.2.47
- 173.199.4.47
Email addresses for the sign in service
Make sure you allow the following email addresses so that identity-related and authentication emails are received:
- noreply@logmein.com
- support@bold360.com
Third-party IP Ranges
You must also allowlist ranges for these third-party services based upon your use of these service providers:
Email Domains
For email invitations and correspondences from us and the BoldChat/Bold360 software, we recommend allowing the following email domains through your email's spam and allowlist filters.
- noreply@logmein.com
- support@bold360.com
*** Please note that *.logmeininc.com domains and IP Addresses/ranges are only needed temporarily while the BoldChat/Bold360 platforms complete their migration to Genesys architecture.
Update as of January 18, 2022
Beginning on October 9, 2021, additional changes are taking place as part of the migration process of the DX platform from LMI to Genesys. The failover will take place in 3 stages from LMI on-premise data centers to Genesys cloud-based environment which provides robustness, flexibility and better scalability to the DX platform.
[ACTION] - If you allow list Agent (formerly known as BoldChat) by domain (preferred to DNS or IP allowlisting), you will need to allowlist the following domains in your organization's network/firewall:
- bold360.com
- boldchat.com
Alternatively, you can allowlist the following DNS servers:
Ireland
- eub-app16-01.boldchat.com
- eub-app16-02.boldchat.com
- eub-app16-03.boldchat.com
- eub-app16-04.boldchat.com
- eub-app16-05.boldchat.com
- eub-app16-06.boldchat.com
- eub-app16-07.boldchat.com
- eub-app16-08.boldchat.com
- eub-app16-09.boldchat.com
- eub-app16-10.boldchat.com
- eub-app16-11.boldchat.com
- eub-app16-12.boldchat.com
Frankfurt
- eub-app17-01.boldchat.com
- eub-app17-02.boldchat.com
- eub-app17-03.boldchat.com
- eub-app17-04.boldchat.com
- eub-app17-05.boldchat.com
- eub-app17-06.boldchat.com
- eub-app17-07.boldchat.com
- eub-app17-08.boldchat.com
- eub-app17-09.boldchat.com
- eub-app17-10.boldchat.com
- eub-app17-11.boldchat.com
- eub-app17-12.boldchat.com
US East (N. Virginia)
- b-app18-01.boldchat.com
- b-app18-02.boldchat.com
- b-app18-03.boldchat.com
- b-app18-04.boldchat.com
- b-app18-05.boldchat.com
- b-app18-06.boldchat.com
- b-app18-07.boldchat.com
- b-app18-08.boldchat.com
- b-app18-09.boldchat.com
- b-app18-10.boldchat.com
- b-app18-11.boldchat.com
- b-app18-12.boldchat.com
- b-app18-13.boldchat.com
- b-app18-14.boldchat.com
- b-app18-15.boldchat.com
- b-app18-16.boldchat.com
- b-app18-17.boldchat.com
- b-app18-18.boldchat.com
- b-app18-19.boldchat.com
- b-app18-20.boldchat.com
- b-app18-21.boldchat.com
- b-app18-22.boldchat.com
- b-app18-23.boldchat.com
- b-app18-24.boldchat.com
- b-app18-25.boldchat.com
- b-app18-26.boldchat.com
- b-app18-27.boldchat.com
- b-app18-28.boldchat.com
- b-app18-29.boldchat.com
- b-app18-30.boldchat.com
- b-app18-31.boldchat.com
- b-app18-32.boldchat.com
- b-app18-33.boldchat.com
- b-app18-34.boldchat.com
- b-app18-35.boldchat.com
- b-app18-36.boldchat.com
- b-app18-37.boldchat.com
- b-app18-38.boldchat.com
- b-app18-39.boldchat.com
- b-app18-40.boldchat.com
- b-app18-41.boldchat.com
- b-app18-42.boldchat.com
- b-app18-43.boldchat.com
- b-app18-44.boldchat.com
- b-app18-45.boldchat.com
- b-app18-46.boldchat.com
- b-app18-47.boldchat.com
- b-app18-48.boldchat.com
- b-app18-49.boldchat.com
- b-app18-50.boldchat.com
- b-app18-51.boldchat.com
- b-app18-52.boldchat.com
- b-app18-53.boldchat.com
- b-app18-54.boldchat.com
- b-app18-55.boldchat.com
- b-app18-56.boldchat.com
- b-app18-57.boldchat.com
- b-app18-58.boldchat.com
- b-app18-59.boldchat.com
- b-app18-60.boldchat.com
US West (Oregon)
- b-app19-01.boldchat.com
- b-app19-02.boldchat.com
- b-app19-03.boldchat.com
- b-app19-04.boldchat.com
- b-app19-05.boldchat.com
- b-app19-06.boldchat.com
- b-app19-07.boldchat.com
- b-app19-08.boldchat.com
- b-app19-09.boldchat.com
- b-app19-10.boldchat.com
- b-app19-11.boldchat.com
- b-app19-12.boldchat.com
- b-app19-13.boldchat.com
- b-app19-14.boldchat.com
- b-app19-15.boldchat.com
- b-app19-16.boldchat.com
- b-app19-17.boldchat.com
- b-app19-18.boldchat.com
- b-app19-19.boldchat.com
- b-app19-20.boldchat.com
- b-app19-21.boldchat.com
- b-app19-22.boldchat.com
- b-app19-23.boldchat.com
- b-app19-24.boldchat.com
- b-app19-25.boldchat.com
- b-app19-26.boldchat.com
- b-app19-27.boldchat.com
- b-app19-28.boldchat.com
- b-app19-29.boldchat.com
- b-app19-30.boldchat.com
- b-app19-31.boldchat.com
- b-app19-32.boldchat.com
- b-app19-33.boldchat.com
- b-app19-34.boldchat.com
- b-app19-35.boldchat.com
- b-app19-36.boldchat.com
- b-app19-37.boldchat.com
- b-app19-38.boldchat.com
- b-app19-39.boldchat.com
- b-app19-40.boldchat.com
- b-app19-41.boldchat.com
- b-app19-42.boldchat.com
- b-app19-43.boldchat.com
- b-app19-44.boldchat.com
- b-app19-45.boldchat.com
- b-app19-46.boldchat.com
- b-app19-47.boldchat.com
- b-app19-48.boldchat.com
- b-app19-49.boldchat.com
- b-app19-50.boldchat.com
- b-app19-51.boldchat.com
- b-app19-52.boldchat.com
- b-app19-53.boldchat.com
- b-app19-54.boldchat.com
- b-app19-55.boldchat.com
- b-app19-56.boldchat.com
- b-app19-57.boldchat.com
- b-app19-58.boldchat.com
- b-app19-59.boldchat.com
- b-app19-60.boldchat.com
[ACTION] - If you allow-list Agent (formerly known as BoldChat) by IP, here are the IPs you will need to allow list in your organization in order to avoid connectivity issues with the new Data Center on March 5th:
Ireland
- 34.246.13.84
- 54.155.23.252
- 46.137.48.149
- 34.254.28.102 5
- 2.49.80.82
- 63.33.229.51
- 54.75.218.75
- 54.216.206.26
- 34.246.145.123
- 52.212.90.186 5
- 4.77.148.81
- 34.251.74.92
Frankfurt
- 3.122.210.241
- 18.192.113.151
- 3.68.175.68
- 18.196.140.195
- 3.68.178.202
- 18.194.200.171
- 18.198.110.95
- 18.192.7.127
- 3.65.55.253
- 3.64.238.21
- 3.64.109.185
- 18.198.123.19
US East (N. Virginia)
- 107.20.174.150
- 18.214.187.122
- 18.233.1.191
- 18.233.79.13
- 18.233.95.16
- 18.235.217.246
- 23.20.109.244
- 23.20.253.55
- 23.21.167.45
- 3.225.82.217
- 3.231.116.10
- 3.233.101.193
- 3.233.111.68
- 3.89.11.143
- 34.194.220.164
- 34.195.70.224
- 34.206.233.8
- 34.224.220.30
- 34.228.50.168
- 34.230.132.34
- 34.234.140.16
- 34.236.195.183
- 34.236.241.191
- 34.236.83.24
- 35.153.29.169
- 35.168.4.139
- 35.174.34.186
- 35.175.163.252
- 44.193.104.84
- 44.193.127.42
- 44.193.247.199
- 44.194.100.181
- 44.194.137.67
- 44.194.208.207
- 44.194.25.105
- 44.194.73.45
- 44.195.9.217
- 52.20.221.203
- 52.207.76.221
- 52.3.185.243
- 52.44.154.238
- 52.71.46.102
- 52.71.71.29
- 52.86.214.10
- 54.144.250.111
- 54.147.215.157
- 54.152.188.62
- 54.156.114.221
- 54.156.48.172
- 54.160.133.4
- 54.160.196.54
- 54.161.46.241
- 54.163.230.72
- 54.164.146.233
- 54.166.248.29
- 54.198.148.121
- 54.226.231.169
- 54.236.144.76
- 54.84.163.19
- 75.101.233.126
US West (Oregon)
- 34.210.135.97
- 34.213.254.212
- 35.160.120.77
- 35.161.150.98
- 35.167.75.41
- 35.80.158.24
- 35.80.170.11
- 35.80.194.13
- 35.80.219.155
- 35.81.101.126
- 35.81.88.49
- 35.82.204.234
- 35.82.9.197
- 35.83.116.129
- 44.224.251.121
- 44.226.244.84
- 44.228.212.110
- 44.230.126.250
- 44.230.250.92
- 44.231.153.96
- 44.231.91.181
- 44.232.19.77
- 44.233.171.9
- 44.237.129.5
- 44.237.13.169
- 44.237.28.122
- 44.237.55.136
- 44.238.219.222
- 44.239.247.221
- 44.241.208.142
- 44.242.45.116
- 44.242.53.108
- 52.11.10.7
- 52.12.160.123
- 52.12.220.61
- 52.13.124.118
- 52.24.130.127
- 52.32.198.76
- 52.32.241.86
- 52.35.142.151
- 52.36.48.105
- 52.38.106.12
- 52.38.150.246
- 52.40.239.227
- 52.40.30.115
- 52.41.198.141
- 52.41.47.191
- 54.184.129.107
- 54.184.178.79
- 54.184.90.24
- 54.188.53.58
- 54.200.230.213
- 54.200.68.184
- 54.201.26.44
- 54.203.206.223
- 54.212.170.137
- 54.212.95.24
- 54.69.131.234
- 54.69.177.37
- 54.69.85.11