How to set up a WhatsApp messaging channel
To use WhatsApp for communicating with your customers, you need to create a messaging channel in Bold360 AI.
Make sure the following steps have been completed:
- You purchased a WhatsApp Business Account and your Customer Success Manager has completed the necessary configuration settings to enable WhatsApp integration.
- You have created an API key in Bold360 AI that meets the following criteria:
- It is set up to have access to the knowledge base you selected in the previous step
- It has all permissions set to write
- Its allowed IP ranges are set to 0.0.0.0-255-255.255.255
Go to Bold360 AI to see a list of already existing API keys or to create one. See How to create an API key in Bold360 AI to learn more.
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- If you want to use live agents too, make sure you have integrated Bold360 AI with Bold360 Agent.
- Read this article to learn how to configure your messaging channel further.
- See this article to complete additional configuration in Bold360 AI.
- Read this article for additional configuration steps in Bold360 Agent.