How do I label an article/ticket and how do I un-label it?
- Go to the knowledge-base for labeling knowledge-base Q&As or click inbox for labeling tickets.
- Create the labels you need.
- For labeling questions, mark the questions and click on Label. When inside an answer, click the Label button.
- Select the label. You can select several labels by clicking Select multiple...
To un-label questions, follow the same steps and click on the "Clear labels" link. W hen inside an answer, click the Label button and clear the label.
See also How can I search by a label?
