Can I add canonical URL for my article?

The same content can exist in different support center URLs that use the same knowledge base. Search engines generally lower the page score if the content of two pages is the same. To avoid this, you can add the main URL to the canonical URL field so it is added to the canonical tag and thus tells search engines which version of a URL you want to appear in search results. You can read more about these tags here.

So for example, there is an article with the ID 22334455 and the main support center address is support.world.com. The article's main or canonical address is support.world.com/22334455 The secondary support center address is help.earth.com and the article's address there is help.earth.com/22334455 and the content is the same. To prevent that search engines lower the page score for duplicated content, the help.earth.com support center should have a canonical tag defined with the URL support.world.com/22334455.

  1. In the AI Console, go to Knowledge > Articles.
  2. Select the secondary article that you want to edit.
  3. On the Options tab in the Canonical URL field, define the address of the main support center's page.
  4. Publish the article.
Once it is done for all articles, you will also need to contact your Customer Success manager so we could add the required canonical link element to all your articles.