Bold360 AI 20.3.1 release notes

Bold360 AI version 20.3.1 contains the following new enhancements:

Bold360 Mobile SDK releases

The following Bold360 Mobile Harmony versions have been released:

Enhanced Support Center Configuration

Now if you enter the URL of your Bold360 Admin Console (<account> in the Support Center Domain field while configuring your Support Center, the system returns an error message and doesn't save the configuration.

Enhanced Search Optimizer

In some cases when adding phrases to an intent from Search Optimizer, the phrase was not added to the intent due to an NLP verification that was done upon adding the phrase. Now voices added as phrases to an existing intent are added automatically.

Beta features

Important: The following features are available for Beta customers only. Contact your Customer Success Manager to try these features.

Enhanced dual control for article approvals

When the dual control for article approvals option is enabled, knowledge base managers with Edit rights can now reject articles in Waiting for approval status, that is, articles that they previously sent for approval. This way the author of the article doesn't have to ask the approver to reject the article in case they realize additional changes need to be made to the article before it is approved.

See the new features that the previous release introduced:

Bold360 ai 20.2.8 release notes