You can map context values that are part of an intent or a phrasing to the relevant context categories.
You can add a phrase that includes an example context value and map it to the context category.
- In the Bold360 AI platform, go to .
- Open an article or create a new one.
- Add a phrasing that contains a context value.
Example: For example, you have a context category for Product and one of its values is SAP. You have an article with the title How do I change my password? with multiple context variations including one where the Product context is SAP. Now, you're adding the phrase I need to access SAP.
- Once you added the phrasing, you can click on the word that is the context value and select the context category it belongs to.

- Publish the article.
Now when the user uses the phrasing you just added, the article variation that has the context that is defined for the phrase is displayed.