What are the property options for data source entities?

What are the property options for data source entities?

Property options in Bold360 AI enable you to customize entities.

The options listed here are available in the Properties table of data source entites. Some of them you can find under (More options).

Table 1. Property options for data source entities
Option name Description
Life cycle The Life Cycle field above the properties table sets the life cycle for the entire entity. You can also set a life cycle for each property. Properties can have a life cycle that is shorter than the life cycle of the entity as a whole. For more information about life cycles, see How do life cycle options work?.
Expose? Sets the visibility of this property in a conversation.
Key Displays the header names as they are in the data source.
Name The expression used to identify the property and add to articles. The property name can contain letters, numbers and underscores. Spaces are not allowed.
Detect Controls whether the property is visible in a conversation.
Query The question the bot asks to receive the input from the user.
Life cycle The Life Cycle field of the property sets the life cycle for the specific property. You can also set a life cycle for the entity. Properties can have a life cycle that is shorter than the life cycle of the entity as a whole. For more information about life cycles, see How do life cycle options work?.
Split by A syntax value such as a comma or a vertical bar that is used to separate multiple values in a CSV cell or in the value associated with a JSON key.
Auto Spelling When selected, the customer's answer doesn't have to be an exact match to a value in a CSV cell or a value associated with a JSON key.
Is Shared You can share the selected property with another entity. For example, if you define color in your phone and tablet entities, then you can share the color values across entities. In this case, when the customer selects a phone color that doesn't exist in the phone entity but exists in the tablet entity which is shared, then the bot will know it is a color and present the message defined in the entity for no results.
Autocomplete When selected, customers are offered autocomplete, or type-ahead options as they enter the entity value.
Use Quick Option The customer can choose from the values that a specific CSV column or JSON key contains. For example, if the CSV contains Apple, Samsung, and Google in the Brand column for a list of mobile phones, these options are displayed as buttons to the customer. See How to use quick options in a conversational article to learn more.
Parent property You can set up a dependency between two properties of the same entity. For example, the parent property of Cities can be Country. When the customer is asked about these two properties, the following happens:
  • The bot asks the question for the parent property first. For example, What country are you located in? and then Which city do you reside in?.
  • If the Country property is either asked again or deleted, the City property is also deleted, that is, the child property behaves in the same way as the parent property.