To present longer answers in a more digestible way, you can divide long articles into multiple pages.
With the
Multiple page option of the
Article Editor you can
- Display longer articles in multiple pages in a Support Center
- Display the content of an article in multiple pieces in a search widget
- Display content in multiple bubbles in a conversational widget
You also have the option to delay the content that follows the first bubble in a conversational widget. Learn more here.
- In the Article Editor, choose
(Multiple page) on the Content tab.
Result: Page 1 appears above the text box and Add New Page appears below it.
- Create content for the first page.
- Select Add New Page and create the second part of the answer in the text box that appears.
- Add more pages and create content for them.
- Adjust your widget settings.
- To display the content of this article in multiple pieces, make sure to use a chat widget that is set to Search widget mode.
- To display the pages in multiple bubbles, make sure you use a chat widget that is set to Conversational widget mode.
When this article is displayed in a Support Center or in a search type widget, readers see only the content of the first page at first. They can navigate between the pages with the forward and backward arrows or select a page number to see the content of that page.

When this article is displayed in a conversational widget, the individual pages are presented in multiple bubbles.