How to redirect an iframe URL in support center

If your address for the support center is then all the rest of the address is being populated into the iframe's URL.

This means that would become

To setup redirection, do the following:

  1. In the AI Console, go to Touchpoints > Support Center.
  2. Choose the support center that you want to modify.
  3. On the Redirect URLs tab, select Add Value.
  4. In the URL From field, enter the source URL.
    Tip: To redirect an article URL, use the following syntax in the source URL: */articleID/*.
  5. In the URL To field, enter the URL you would like to be displayed.
  6. Choose Save Changes.

The URL in the URL From field will return a 301 (redirect) as HTTP response when the page is visited.