Welcome to the Genesys
DX Support Center

You can define the maximum period of waiting time for your customers before telling them that none of your agents is free to chat.

1. Create or edit a chat window, as follows:
   1. In the Web Admin Center, go to Channels > Chat > Chat Windows.
   2. Select an existing chat window or click Create New.
2. On the General tab, select Timeout under Unanswered by agent.
3. Enter the time in seconds after which customers waiting in line see the "Unavailable - Default" message. You can change this message on the Customization tab of your chat window configuration.
4. Save your changes.