You can define the maximum period of waiting time for your customers before telling them that none of your agents is free to chat.
- Create or edit a chat window, as follows:
- In the Web Admin Center, go to .
- Select an existing chat window or click Create New.
- On the General tab, select Timeout under Unanswered by agent.
- Enter the time in seconds after which customers waiting in line see the "Unavailable - Default" message. You can change this message on the Customization tab of your chat window configuration.
- Save your changes.