How to set up auto-replies in Digital DX AI?

You can set up automatic replies to your customers' emails. This is useful when you want to confirm that you have received an email.

  1. On the Admin Center > Ticketing Settings page, make sure you have a ticketing rule. See How do I create a rule in the Ticketing system?
  2. On the Ticketing Basics tab under 3rd party integration, type your organization's email address where you want to forward emails to.
  3. Select Basic for ticketing integration mode.
  4. Select the Pass customer mail address in Reply-To field option.
  5. Create the content of your automatic reply. See How to create an auto-reply when tickets arrive?
  6. Click Save Changes.