How can I assign users to voices?

You can assign users to customer voices in Search Optimizer to create or revisit articles based on customer needs.

To assign users to voices in Search Optimizer, you must have the Enable voice assignment option enabled for your account. Contact your Customer Success Manager for more details.

  1. In the AI Console, go to Voices > Search Optimizer.
  2. Search for the voice that you want to assign.
  3. Choose in the Owner column.
  4. On the Set the owner pane search for a specific user or find one in the list and select Set as new owner.

Users can find all voices assigned to them under Voices > Assigned to Me.