What if I can login but have no access to a Bold account?

Genesys DX

What if I can login but have no access to a Bold account?

If an email invitation was already sent to you (automatically when creating new user; when changing an your email address; or when resending an invitation), make sure that you set up your Bold access through this invitation email. These invitations are always sent from support@BoldChat.com.

If you are an existing Bold user and your username has not been changed since LogMeIn started migrating Bold users to the common login platform in March 2020, make sure you set up your Bold access by doing the following:

Sign in with your former Bold username and password.
During the sign-in process, switch your username to your email address.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.