You can brand and customize the Genesys DX chatbot in Microsoft Teams.
Process
- Unpack the manifest.zip on your local machine. You can download the file from this article.
- Open the manifest.json from the "manifest" folder.
You can customize the values highlighted in red. Changes made to these values affect the respective interface elements.
Item 3 and 5 are visible on the left toolbar of MS Teams. 3 is the icon of the app, 5 is the description.
Refer to the Microsoft documentation when you replace images.
Important: Don't change any other values in the manifest.json. Any other change can disrupt the operation of the app. - Pack the manifest.json and the image files into a .zip file. Do not pack the folder itself into the .zip file.
- Navigate to the Microsoft Teams Admin Center.
- Locate the application under Teams Apps > Manage Apps and select the Genesys DX app.
- Upload the updated manifest.zip file as an update of the application.
- Log out and log in to the Microsoft Teams. Changes take effect immediately.