How to create a department

Create a department as part of your chat distribution strategy.

  1. In the Web Admin Center, click Organization > Departments.
  2. On the Department Management page, click Create New.
  3. Enter a Name.

    When the pre-chat form includes the Department field, this name can be seen by customers.

  4. Under Language, associate the department with languages to route chats to agents with appropriate language skills.
  5. You can also set department-level business hours.

    See How to set department-level business hours.

  6. Save your changes.