How to gather information from operators (Operator Wrap-Up)
Use the Operator Wrap-Up feature to gather information from operators about ended sessions.
This feature is part of the Custom Chat Window definition process. A chat window definition controls the look and feel and advanced behavior of the interface that is opened when a visitor clicks an associated button or link.
Remember: To implement a chat window, you must associate it with a chat button definition.
Tip: To view the Custom Wrap-up form, operators in an Enterprise account click Custom Wrap-Up on the active chats toolbar.
