How to set up the Bold360 Rapid Helpdesk
With the Bold360 Rapid Helpdesk solution, your users can use a chatbot to create, update or the check the status of an incident in ServiceNow.
The Bold360 Rapid Helpdesk includes a bot that enables users to do the following in ServiceNow:
- Create a new incident
- Update an existing incident
- Check the status of an existing incident
To set up the Bold360 Rapid Helpdesk, complete the following major steps:
- Set up the ServiceNow NodeJS provider integration.
- Add providers.
- Add phrasings to the articles that were created automatically.
- Add new users as necessary.
- Configure and deploy your widget.
This may require assistance from a web developer.
- Add live chat.