How to set up a Website definition
Website definitions help operators see the origin of a visit or chat and help you manage business hours. When used together with the Chat Rule Engine, website definitions help you manage incoming communications. Website definitions are also crucial when your chat strategy involves multiple sites or domains.
How do Website definitions relate to other BoldChat entities? Website definitions are associated directly with snippets of HTML, not with Chat Button definitions, Chat Window definitions, Department definitions, or any other BoldChat entities.
How to create website definitions:
Once you create a website definition, you must associate it with a Visitor Monitoring HTML snippet. Website definitions are not associated with any resource until you actively make the association when generating an Visitor Monitoring HTML snippet.
Website definitions can then be detected by the Chat Rule Engine or Visitor Rule Engine to help manage incoming communications and visits.