How to generate an HTML Snippet
The primary connection between BoldChat and your site is always a snippet of HTML code that you generate in BoldChat and insert to your site.
Members of a Permission Group with the following account permissions can use this feature:
- Can Generate Chat Button HTML
- Can Generate Visitor Monitor HTML
- Can Generate Conversion Tracking HTML
The HTML snippet tells BoldChat servers how you are using BoldChat. When choosing an HTML snippet for your site, you are asking yourself the following questions:
- Which button or link are you showing to visitors?
- Are you collecting information about visitors so you can analyze and react to visits even before they chat?
- Are you tracking conversion events so you can relate specific chats to actual sales or other milestones?
- Are you inviting visitors to chat based on characteristics of their visit such as page visited, length of visit, and more.
Regardless of your reason for using BoldChat and the details of your exact implementation, you must integrate a BoldChat HTML snippet to create a "gate" between visitors and BoldChat servers.