Respond to an incoming chat initiated by a visitor.
Result:
Result: The Chats grid is displayed.
With any of these options you can also choose to send a canned message immediately upon answer.
When the feature is enabled, you can track the visitor's Auto Answer browsing history as well as their feedback in the Message History panel once you are engaged in live chat.
Result:
You can keep exchanging messages while on the call or after closing the video.
Result: The Video Chat window is displayed.
Wait for the visitor to accept your request.
Video chat experience may differ depending on the chat window settings.
Result: Having problems? Check the following.
Symptom | Action |
---|---|
Video chat is not available. | Are you using the web client in a compatible browser? Video is only supported in Chrome version 31 or newer. If you are using the BoldChat Operator Client, go to https://web.boldchat.com/. |
Webcam and/or audio access is blocked in the browser. |
You will not be asked again once you have given permission to access your devices. If the issue persists, check that access to devices is not being blocked globally.
Note: You may need to reload the page for the permission settings to take effect.
|
Video is stuttering or breaking up. | Video chat is bandwidth-intensive. Check your network connectivity and quit any application that may produce high network traffic. |
Video is blank or there is no audio. |
|
Video chat starts in a popup window. | Your site is served over an unsecured (HTTP) connection. See Configuring the chat window for how to fix the problem. |